GroundWork and OTRS (Open Technology Real Service) have teamed up to create an enterprise monitoring and two-way ticketing integration. This offering allows the direct connection of monitoring outputs with the help desk/ IT ticketing solution to give IT managers a peace of mind on information sharing and real-time reliability.

Presented by David Dennis, Sr. Director of Marketing & Business Development at GroundWork, Dr. Dave Blunt, Vice President of Services at GroundWork, and Paul Salazar, Vice President Global Sales & Marketing at ORTS, you’ll learn about the ability to submit tickets directly to OTRS via GroundWork Monitor’s interface, two-way trouble ticket communication, and the presentation of relevant ticket information within GroundWork Monitor.