FAQ

Pricing

Q1. Which products are available under the Flex (per device) pricing program?
The following products are included under the per device pricing:

  • Enterprise Edition
  • Network Management Suite (NMS) Cacti
  • Linux Child Server
  • Windows Child Server
  • GDMAs (GroundWork Distributed Monitoring Agents)
  • JDMAs (Java Discovery and Monitoring Agents)

Some of these products require a non-recurring services setup and configuration fee, specifically the Linux and Windows Child servers. Other solutions such as the Groundwork Standby Server continue to be priced on an annual subscription basis. GroundWork Monitor Core provides a license for GWOS Monitor Enterprise Edition, with Cacti, GDMAs and JDMAs included, but does not include the child servers at this time.

Q2. Do you offer license plus maintenance pricing?
License plus maintenance pricing, similar to that offered by the “Big 4” monitoring frameworks is available for environments larger than 1,500 devices. Contact sales for a custom quote.

Q3. What happens if I want to monitor more than 50 devices?
The annual subscription price is based on the total number of devices to be monitored and the level of support required, the details of which are included on the pricing page. Note that minimum and maximum device limits apply at each support level.

For example:
Devices to be monitored: 70 servers, 25 switches, 20 virtual machines.
Support level required: Email support, business hours.
Annual subscription cost (North America):
(70+25+20) * $40 = $4,600/year

Devices to be monitored: 1,750 servers, 400 network devices, 1,000 virtual machines.
Support level required: Standard phone support (email only support not available for this size of environment)
Annual subscription cost (North America):
(1,750 + 400 + 1,000) * $50 = $157,500/year.

Q4. Can I purchase a subscription for a small environment with less than 50 devices?
Yes. The minimum device counts for each support level will apply.

For example:
Devices to be monitored: 20 servers, 5 network services, 1 external website
Support level required: Email support, business hours.
Annual subscription cost (North America):
50 * $40 = $2,000/year.

Licensing

Q5. Where can I obtain a license key?
Each GroundWork Monitor Enterprise installation requires a license key. License keys are emailed to customers when the GroundWork Monitor Enterprise software is purchased. These emails are sent from “orders@gwos.com.” We suggest that this email address be white-listed in your email filtering software. If you need assistance obtaining a license key, please contact support@gwos.com.

Q6. The evaluation License key does not work when I paste it in. What is wrong?
You may not have enabled the network service. It’s required by the eval key. You can enable it like this:
Run the network service installer:
/usr/local/groundwork/network-service/bin/network-service-manager.bin

If you see:
Would you like to enable Groundwork Notification?
[1] Yes
[2] No
Please choose an option: 1

Then follow the prompts to accept the Eula and install the network service.

If however, when you run the installer, you see:
The optional GroundWork Notification component is already enabled. Do you want to deactivate it?
Would you like to disable Groundwork Notification ?
[1] Yes
[2] No
Please choose an option: 2

change the network_service entry to 1 in Info.txt:
sed -e 's/network_service\s*=\s*./network_service= 1/' -i /usr/local/groundwork/Info.txt

and restart gwservices:
/usr/local/groundwork/ctlscript.sh stop gwservices
/usr/local/groundwork/ctlscript.sh start gwservices

Q7. I did that, and it it still does not work. I installed on a non-US version of Linux. What’s the problem?
There is an issue when using a non-US locale for java. This can be worked around with the following procedure:

Modify:
/usr/local/groundwork/foundation/container/run.conf

Change:
JAVA_OPTS="$JAVA_OPTS \
-Djboss.home.dir=$JBOSS_HOME \
-Djboss.server.name=$FOUNDATION_CONTAINER_NAME \
-Djboss.server.home.dir=$FOUNDATION_CONTAINER_HOME \
-Djboss.server.home.url=file://$FOUNDATION_CONTAINER_HOME \
-Djboss.server.log.dir=$FOUNDATION_CONTAINER_HOME/logs \
-Djboss.server.lib.url=file://$FOUNDATION_CONTAINER_HOME/lib/jboss \
-Djboss.server.config.url=file:///usr/local/groundwork/config"

to:
JAVA_OPTS="$JAVA_OPTS \
-Duser.language=en \
-Duser.region=us \
-Djboss.home.dir=$JBOSS_HOME \
-Djboss.server.name=$FOUNDATION_CONTAINER_NAME \
-Djboss.server.home.dir=$FOUNDATION_CONTAINER_HOME \
-Djboss.server.home.url=file://$FOUNDATION_CONTAINER_HOME \
-Djboss.server.log.dir=$FOUNDATION_CONTAINER_HOME/logs \
-Djboss.server.lib.url=file://$FOUNDATION_CONTAINER_HOME/lib/jboss \
-Djboss.server.config.url=file:///usr/local/groundwork/config"

and restart gwservices:
/usr/local/groundwork/ctlscript.sh stop gwservices
/usr/local/groundwork/ctlscript.sh start gwservices

Q8. I’m getting the “Your current license is approaching its validity limit” warning. What should I do?
Please read this article for information regarding this.

Q9. Is there a way to copy the license key on to the server without using copy and paste in the browser?
Yes, the file is:
/usr/local/groundwork/config/groundwork.lic

Q10. Can I use the same license file for multiple GroundWork servers?
No. You need a separate license for each GroundWork parent server you use. Child servers do not generally require a license, unless you have a child NMS server. In that case a special child server license will be issued to you.

Network Service

Q11. What is the Network Service and how does it work?
The Bitrock Service is a small background program that performs two tasks; I) it provides notifications and messages about GroundWork Monitor II) it provides product usage information back to GroundWork. This information is used by GroundWork to ensure compliance with the license terms and to assist in product planning. The list of information provided by the Network Service to GroundWork is:

  • The type of GroundWork Monitor product installed (e.g. Community Edition or Enterprise Edition) and version.
  • The Operating System vendor and version and basic hardware information (RAM, CPU).
  • The size of the monitored environment: number of devices, number of configured hosts, host groups, service checks, users and service checks being used.
  • The hash of the license key applied to this copy of the software.

The data returned doesn’t include personally identifying information; each installation is keyed to a randomly generated unique identifier and the license key hash. The network service communicates via HTTPS. All communication is outbound from the monitoring system, never the other way around. If you have a non-transparent HTTP/HTTPS proxy the instructions for configuring the proxy settings are included in the release notes. The data collection system is in the domain “checkforupdates.com.” This domain is operated by Bitrock who provide this service to our customers on our behalf.

Other

Q12. What is the definition of a device?
For licensing and measurement, a device is an autonomous computing device that is monitored by GroundWork software either by making a connection to that device to retrieve information or by the information being fed to GroundWork software. Each of these are considered a separate device:

  • Server
  • Workstation
  • Desktop
  • Laptop
  • Virtual machine
  • Network device (switch, router, VPN concentrator)

The number of measures, metrics, applications or services gathered from each device does not affect the per-device cost. Devices with multiple network interfaces count as a single device.

Q13. What are the differences between the different versions of GroundWork Monitor Core e.g. Ubuntu, Novell, CentOS?
Each solution bundle includes the same GroundWork Monitor Enterprise software. The underlying operating system is different for each appliance; however the overall monitoring functions are identical.

Q14. What happened to the 32-bit version of GroundWork Monitor?
Starting with 6.6, GroundWork Monitor is exclusively available in 64-bit and the 32-bit version of all editions (Flex, Core and NPO) has been discontinued. This change was made due to the following reasons:

  • Increasing system performance and reliability
  • Feedback from our Enterprise customer base and users in our forums
  • Reducing the complexity of builds and allowing us to focus our resources more efficiently
  • Future proofing GroundWork Monitor depoyments


Q15. I applied for GroundWork Monitor Core but didn’t receive a license key in my mailbox. What should I do?

  • If you waited 15 minutes and still didn’t receive the license key email, please check your spam folders or filters.
  • If you have waited 15 minutes and already checked your spam filter, please re-apply and make sure you are not using any special characters (e.g. Ã, Æ, Ç, È, Ì) in the application form.