Business Continuity Plan Amid the Pandemic COVID-19
Thank you so much for entrusting GroundWork Open Source in your mission-critical business processes.
The world is in turmoil after the current outbreak of COVID-19 and the impact the virus is having on our global communities, customers, employees, and families. We would like to take a minute to share our Business Continuity Plan with you.
GroundWork Open Source is a solution partner with many customers globally, providing a secure and trusted platform to monitor networked infrastructures with innovative software, along with the expertise of our technical support. Despite the uncertainty of COVID-19, we expect to continue to deliver the same level of service excellence to all our customers and have put the following measures in place to ensure they may have peace of mind:
Availability of our GroundWork Open Source personnel
GroundWork Open Source is a distributed company, with employees in all departments who work remotely as well as in offices. Upon joining GroundWork Open Source, all of our employees are equipped to seamlessly connect with our colleagues and our customers in a secure and productive environment, while working remotely at any time. We feel confident in our continued ability to serve your business, regardless of our physical work locations.
Availability of GroundWork Open Source products
GroundWork Open Source uses cloud-based systems to provide availability of our software for download and support. In addition, our build and testing systems are highly automated, and use primarily cloud-based services. We do not anticipate any interruption in our ability to provide software, patches, and support services.
Helping you to quickly resolve issues
As a reminder, if you ever need to quickly resolve an issue or want to learn about using specific features of our product, our support team is just a call away. Our team has your back, and will be happy to help you on a web meeting, phone call, or over email.
In addition to following government mandates, we are modifying day-to-day business operations, closely following the recommendations set forth by the World Health Organization (WHO) and Centers for Disease Control and Prevention (CDC). This includes taking the immediate action of suspending all business travel for GroundWork Open Source employees, until further notice. While our preference is to meet with our customers face-to-face, we believe that suspending business travel in favor of virtual meetings is imperative to ensure everyone’s safety.
We wish you, your colleagues and their families wellness and positivity during these challenging times.
Chief Operating Officer
GroundWork Open Source, Inc.