Blog Post

GroundWork Support Portal

January 20, 2022

Updated. Modernized. Responsive.

GroundWork Support

GroundWork Support provides help when using and administering GroundWork Monitor. You can quickly find documentation for all GroundWork features, troubleshooting tips, how-to articles, and other resources.

  • Documentation – Search our extensive product documentation for help using and administering GroundWork Monitor.
  • Training – Learn GroundWork Monitor through self-paced tutorials, instructor-led single subject courses, or create your own custom course.
  • Certification – Become a GroundWork Certified System Administrator (GWCSA). The GroundWork Certified System Administrator certification exam tests the core system administration knowledge and skills for using the latest version of GroundWork Monitor Enterprise, and is open to new and experienced GroundWork administrators, Partners, and Resellers.
  • Support – The GroundWork Service Desk support includes more than just break-fix. GroundWork Monitor is fully supported and managed by our team of world-class technicians. We are here to help troubleshoot issues, consult on deployments, or help you scale your operations.
  • Services – GroundWork offers Professional Services to help get your infrastructure monitoring to where you need it to be.
  • Resources – Access in-depth GroundWork monitoring solutions through blog articles, videos, social media, and GroundWork Partner resources.

Not finding what you need? No problem, click Submit a Ticket and log in or sign up for an account to enter a support request.

GroundWork Support

Other Posts...

Is GroundWork Monitor affected by CVE-2021-44228

Is GroundWork Monitor affected by CVE-2021-44228? GroundWork routinely scans released and supported versions for critical vulnerabilities.

For example, on Friday, December 10th, 2021 we scanned GroundWork Monitor Enterprise Edition (EE) versions 8.2.0 and 8.2.1 for the Log4Shell CVE-2021-44228 zero-day vulnerability. On Monday, December 13th, 2021 we also scanned versions 7.2.1, 8.1.3, 8.2.0 and 8.2.1 using updated signatures that came out over the weekend. Our engineers also hand-reviewed the systems to see if any known exploitable configurations exist. The results indicate that GroundWork Monitor (EE) 7.2.1 is not vulnerable. While there is a vulnerable version of log4j 2.11.1 in a few containers in version 8.x, there is no opportunity to exploit it remotely. So no action is needed to secure any supported GroundWork Monitor system for this vulnerability.

Read More

GroundWork Monitor Enterprise 8.2.1

Announcing our latest version GroundWork Monitor Enterprise Edition (EE), 8.2.1, now available for download, offering several enhancements and two additions to the suite of TCG connectors

The GroundWork Team is proud to announce a new update to GroundWork Monitor, version 8. This is the GroundWork Monitor Enterprise Edition (EE) 8.2.1, and will be the last version for the year. We are adding features that you, our loyal customers, asked for, and one or two that we thought you would like in the future. Also, we are rolling all the patch levels we released for version 8.2.0 up into this release as well.

Read More